I have been shortlisted. What documents are required?
Before you are offered a property you will need to provide additional documents to support your application. The Lettings Officer will tell you what documents to provide and when to provide them. All documents provided must be originals, up to date and valid. For a list of proofs required click here
How much rent will I need to pay in advance for a Swindon Council property?
What if I claim Universal Credit or Housing Benefit?
You will still need to pay one weeks rent in advance.
How do you decide who is shortlisted for a property?
The property will usually be shortlisted to the person who is in first place at midnight on Tuesday.They will be in the highest band with the oldest banding date. However, this is subject to meeting any additional criteria stated in the advert. Please ensure you read all additional information before placing a bid.
How will I be contacted if I'm successful?
For Swindon Borough Council property a staff member will make contact either by phone or e-mail and this can sometime take up to two weeks. If you were the top for a property when the cycle ended and can't bid in the next cycle this can sometimes be an indication that you are being considered for a property.
For Housing Association properties, the Housing Association should make contact with you within seven working days. You will be sent a letter with the contact name and telephone number from us so you can contact them if you do not hear from them within the seven working days.
Can I still bid if I have been shortlisted?
You will not be able to bid while the verification checks are being done by the Lettings Officer if a Council property or the relevant Housing Association if not a council property.
I've been successful for a property, can the landlord refuse to let it to me, if so why?
Yes, the landlord can refuse for the following reasons:
If I am offered a property, will I be able to view it before making up my mind?
Yes, but it is advisable to visit the area prior to placing a bid as a refusal based on area may lead to your application being cancelled.
What if I don't like the property when I have seen it?
To refuse the property please complete and return the refusal form which is included in your offer letter or to download and complete a Housing Association refusal form click here. Your reasons will be considered by a Senior Officer. If you do not like a property and wish to refuse an offer that has been deemed as reasonable by the Council or Housing Association your application will be removed from the Housing register.
If I am first place for a property in a rural area, will I definitely be shortlisted?
No, the person deemed to the have strongest rural connection and housing need will take priority regardless of their position on the list.