When do I know if I have been accepted onto the Housing Register?
You will receive a letter confirming that you have been accepted onto the Housing Register within 20 working days. The letter will advise you of your band/banding date and size of property you are eligible for. Due to high volume of forms, sometimes you may wait longer for a response.
The letter will be emailed to you if you have provided us with an email address. Please be advised that e-mails can go into your junk mail, check before contacting us.
Applicants may be rejected at any stage of the process, if, we feel you have not met the criteria in the Housing Allocations Policy.
What is my unique bidding / housing application number?
You will receive your unique bidding / housing number by letter or email when you have been accepted onto the register . You will need to quote your number when contacting us and for placing bids and accessing your account on the Homebid site.
I have forgotten my bidding number. How can I find out what it is?
Instructions on how to change your pin online is under the Help menu.
You can telephone Swindon Direct on 01793 445503 and they can provide you with your bidding number over the telephone after asking some security questions.
What is my pin / password?
Your pin number will be the main applicants date of birth in the format of dd/mm/yyyy, unless you have amended this to a more memorable date.